Information We Collect:

• Your personal data will be collected by Almossafer™ Agency LDA and its data processors.
• Personal Information: We may collect personally identifiable information, including but not limited to your name, email address, phone number, and postal address, when you voluntarily provide this information through forms on our website.

How We Use Your Information:

a. Providing Services: We use your personal information to provide the services you request. This may include processing visa applications, residency applications, or other services relevant to your immigration or documentation needs.

b. Communication: We may use your contact information to communicate with you regarding your requests, inquiries, or the services we provide.

c. Analytics and Improvements: Non-personal information may be used to analyze website traffic and user behavior. This data helps us enhance your user experience and improve our services.

We will only use information held about you for the following purposes.

• To understand and improve our services to you.
• To ensure that content from our Platform is presented in the most effective manner for you and for your computer.
• To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.
• To administer your account and keep track of billing and payments.
• To keep the Platform secure by investigating and preventing abuse and fraud.
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
• To notify you about changes to our Platform.

Sharing data with third parties:

• We may have to share your data with third parties, including third-party service providers. We require third parties to respect the security of your data and to treat it in accordance with the law.
• We will only share your Personal Data with third parties in accordance with the GDPR.
• We share your personal data with the following enterprise third parties. We also share your data with SME third parties, details of which are available upon request. You will be notified when we have engaged with a new third party recipient of your personal data.

Use of Cookies:
We use cookies on our website to distinguish you from other users of our website and Service. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website and Service.

Where we store your Personal Data:
Almossafer™ Agency LDA primarily stores Personal Information sent or collected via or by Almossafer™ Agency in the European Union, in the cloud, our servers, the servers of our group of companies, or the servers of our Service Providers. To facilitate our global operations, we may transfer and access such information from around the world. To carry out the email delivery function of the Platform, we may need to transfer such information around the world. Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to Almossafer™ Agency, you consent to the transfer and storage of Personal Information in these locations.

We always ensure that your information is only transferred in full accordance with applicable EU data protection law. In particular, this means that your information will only be transferred to a country that provides an adequate level of protection (for example, because the European Commission has determined that a country provides an adequate level of protection) or the recipient is bound by standard contractual clause according to conditions provided by the European Commission (“ EU Model Clauses”). You are responsible for checking the privacy policy of any third party websites we link to.

Data Retention:
We will retain your personal information only for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Your Choices and Rights:
You have the right to access, correct, or delete your personal information. You may also opt-out of any promotional communications from us.

To exercise your rights or request information about the data we hold, please contact us at the email address or phone number provided on our website.

Changes to the Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. Please review this policy regularly to stay informed of any modifications.

Contact Information:
If you have any questions or concerns regarding this Privacy Policy, please contact us at the email address or phone number provided on our website.

Thank you for choosing Almossafer™ Agency. We are committed to protecting your privacy and providing you with high-quality services for your immigration and documentation needs.

Almossafer Agency app and Google user data

Almossafer Agency LDA uses an internal macOS application, Almossafer Agency, to manage its immigration and travel casework. It connects to the agency’s own Google Account with the account owner’s consent. This section explains how the application handles Google user data. It adds to the rest of this policy.

Data the application accesses

• Gmail: it searches the connected mailbox for messages from AIMA and reads those messages, to find verification codes and case tracking links for requests the user started. It does not read other messages. It can send an email only when the user presses Send.
• Google Calendar: it reads the calendars visible in the connected account, and it creates and updates events only in calendars the application created.
• Google Drive: it can access only files the application creates. It creates an “Almossafer Agency” folder and uploads a copy of a generated file when the user asks.
• Account: it reads the Google Account email address, to show which account is connected.

How the data is used

Google user data is used only to provide the application’s visible features: renewing AIMA tracking links, sending client emails the user has written or approved, showing calendar events in Calendar / Notebook, adding tasks to the application’s calendar, and saving copies of files to Drive.

Storage and protection

Data is stored on the agency’s Mac, in the application’s sandboxed container. Google refresh tokens are kept in the macOS Keychain. Gmail message content is processed in memory; the application keeps the AIMA tracking link and the Gmail message identifier, not the message. Calendar event details (such as title, time and location) are copied locally for display. Emails sent through the application, including their text, are recorded in the client’s communication history.

Sharing

Google user data is not sold, not used for advertising, and not transferred to third parties, except that emails are delivered to the recipients the user chooses, through Gmail. The application does not send Google user data to any analytics or artificial intelligence service.

Human access

The application is used only by the agency’s owner, who sees Google user data only as part of using its features. No one else reads it.

Retention and deletion

Disconnecting a service in Settings revokes the application’s access at Google and deletes its token from the Keychain. Disconnecting Google Calendar also deletes the local copies of its events. Tracking links, message identifiers and communication records are kept as part of the client’s case file. There is no fixed retention period: they are kept until the owner deletes them or a person asks for deletion. You can also remove the application’s access at any time in your Google Account, under Security, Third-party connections. To request deletion, write to info@almossafer.com.

Limited Use

Almossafer Agency’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.